Shipping & Returns

Shipping

• Free shipping on every order within the United States.
• Orders are processed within 1–2 business days and typically arrive in 3–5 business days.
• You'll get a tracking link by email as soon as your order ships.
• International shipping may be available at checkout where offered; duties and taxes are the customer's responsibility.

Subscriptions

Subscribe & Save orders ship automatically each month and always include free shipping. You can skip a month, change flavors, or cancel anytime before your next billing date.

30-day money-back guarantee

We want you to love Root. If you're not happy with your first order, email us within 30 days of delivery and we'll refund you — you don't even need to send the box back.

How to start a return or get a refund

• Email hello@flowstate.com with your order number and a quick note.
• We'll confirm and process your refund to the original payment method.
• Refunds typically appear within 5–10 business days.

Damaged or wrong items

If anything arrives damaged or incorrect, email us a photo within 7 days of delivery and we'll make it right with a replacement or refund.